PRIVACY POLICY
WE ARE COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF OUR CUSTOMERS AND USERS OF THE WEBSITE, THEREFORE, WE HAVE PREPARED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN. IN THIS POLICY, WE EXPLAIN HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, AND WE ADVISE YOU TO READ IT CAREFULLY.
Entity: TRANSMARSIL – TRANSPORTES LDA. (hereinafter, “TRANSMARSIL”)
NIPC: 503310794
Head Office: Sítio da Campina de Baixo, 8100-285 Loulé, Portugal
Telephone: +351 289 415 643 (Call to the national landline network)
Email: gera@transmarsil.com
This Privacy Policy explains how we collect and process the personal data necessary to provide the services available through the website, describing the practices adopted for this purpose.
Personal data means any information relating to a person that identifies or makes that person identifiable, regardless of the nature and format of such information, including the person’s voice and image.
An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, psychological, economic, cultural, or social identity.
The processing operations of personal data that we perform are an essential tool for your satisfaction and for TRANSMARSIL’s activity and are carried out in accordance with applicable law and best practices.
Your personal data will not be reused for purposes other than those previously identified or that are unrelated to the purposes for which they were initially collected.
The personal data we process have specific legal bases, depending on the purposes for which they are intended, and will be retained for as long as necessary for those purposes, as listed in this Privacy Policy.
The personal data collected are only those necessary and adequate for the purposes indicated.
| PURPOSE | LEGAL BASIS | DATA COLLECTED | RETENTION PERIOD |
|---|---|---|---|
| To schedule and process your online booking. | Pre-contractual procedures and performance of the contract; Compliance with legal obligations to which TRANSMARSIL is subject. | Name; Email address; Telephone contact. | For the period necessary for: the performance of the contract; and compliance with legal obligations to which TRANSMARSIL is subject. |
| To analyze and respond to your messages, customer support and information requests. | Consent for this specific purpose. | Name; Email address; Telephone contact; Message and any personal data contained therein. | 1 year, or for the period deemed necessary to achieve this purpose, if longer than 1 year. |
| For website management operations. | Consent for this specific purpose (cookies); Legitimate interests pursued by TRANSMARSIL. | Cookies; IP address. | See the Cookie Policy. |
| For fraud prevention and information system security. | Consent for this specific purpose (cookies); Legitimate interests pursued by TRANSMARSIL. | Cookies; IP address. | See the Cookie Policy. |
| For the adaptation, improvement, and modification of services, namely through the identification of usage trends or to determine the effectiveness of promotional campaigns. | Consent for this specific purpose (cookies). | Cookies; IP address. | See the Cookie Policy. |
If a specific or mandatory period arises from the law, that period shall prevail. In all other cases, personal data will be retained for the maximum periods indicated above, which TRANSMARSIL deems sufficient to fulfill the purposes.
After the retention period, all collected personal data will be deleted.
We collect your personal data through forms on the website, but also through the website itself, its communication with your device, and the email messages you send us.
Your personal data are collected through your device in the following ways:
When you fill out forms available on the website, namely booking and contact request forms;
Through your browser;
Through cookies;
IP address.
TRANSMARSIL is committed to processing your data in accordance with the law and in a lawful manner.
TRANSMARSIL will not sell, rent, or share your personal data with third parties, except in the clearly identified cases in this Privacy Policy (see Point 11 to understand how).
Cookies are small information files that help identify your browser and may store information, such as the User’s settings and preferences.
TRANSMARSIL will store cookies on your device to personalize and facilitate navigation, as well as for troubleshooting, statistics, quality assurance, and monitoring system security.
Except for cookies specifically necessary for the website’s performance, storing other cookies will always depend on the User’s acceptance and consent, which can be withdrawn at any time using browser tools.
To learn more about the cookies we use, please refer to our Cookie Policy.
Your personal data is kept secure through the adoption of various technical and organizational security measures that ensure only employees who must access them can do so, according to the need-to-know principle and the rules established for this purpose.
To protect your personal data, we only use data center providers that offer adequate and documented security measures, guaranteeing that your personal data is stored on servers located in controlled environments with limited access.
Although we take all reasonable precautions to protect the personal data you provide and we collect, please note that no security system is impenetrable.
Before explaining how you can exercise your rights, please note that the law grants you the following rights:
Access: the right to obtain confirmation as to whether or not personal data concerning you is being processed and, if so, the right to access such data;
Rectification: the right to obtain the correction of inaccurate personal data and to have incomplete data completed;
Erasure: the right to have your personal data erased when one of the reasons listed in the law applies, namely when:
The personal data are no longer necessary for the purpose for which they were collected or processed;
You withdraw consent and there is no other legal ground for processing;
You object to processing and there are no overriding legitimate grounds for it;
The personal data have been unlawfully processed;
The personal data must be erased for compliance with a legal obligation;
The personal data were collected in connection with the offer of information society services.
Restriction of processing: the right to obtain restriction of processing in certain circumstances, such as when:
You contest the accuracy of the data;
Processing is unlawful and you oppose erasure and request restriction instead;
The controller no longer needs the data but you require them for legal claims;
You have objected to processing pending verification of legitimate grounds.
Objection: the right to object at any time to the processing of personal data concerning you;
Portability: the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller when processing is based on consent or a contract, or when carried out by automated means.
You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission — www.cnpd.pt).
In addition, whenever processing is based on consent, you have the right to withdraw such consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You may exercise your rights, free of charge, by written contact to the following addresses:
By email: gera@transmarsil.com
By post: Sítio da Campina de Baixo, 8100-285 Loulé, Portugal
If you request the deletion of some or all of your personal data, certain services may no longer be available to you. TRANSMARSIL may retain only the personal data necessary to comply with its legal obligations.
TRANSMARSIL may use third parties to provide certain services, such as maintenance, technical support, marketing, billing, or payment management, which may have access to some of the personal data provided, namely the data necessary for the contracted purposes.
TRANSMARSIL ensures that entities accessing the data are reliable and offer high levels of protection, and that no data beyond what is necessary to perform the contracted service is transmitted. TRANSMARSIL remains responsible for the personal data provided.
TRANSMARSIL may also disclose data to third parties in the context of investigations, inquiries, or judicial and/or administrative proceedings, whenever ordered by court decision.
Our website may contain links to other third-party websites that may collect and process your personal data. Such processing is the sole responsibility of those websites’ owners, and TRANSMARSIL assumes no responsibility for their policies and/or practices.
Examples of these third parties include Facebook, Instagram, YouTube, or LinkedIn through the buttons present on the website.
Your data will be processed within the European Economic Area.
If data transfers occur to third countries outside the European Union or the European Economic Area, TRANSMARSIL will comply with the law, namely regarding the adequacy of the destination country in terms of data protection and applicable safeguards.
No personal data will be transferred to jurisdictions that do not provide adequate security and protection guarantees.
The website is not directed to minors under 18 years of age; therefore, we ask that such minors do not provide personal data through the website, application, social networks, or email.
TRANSMARSIL kindly requests that you do not send or disclose any sensitive personal data, i.e., information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data, or data concerning a natural person’s sex life or sexual orientation.
If you nonetheless send or disclose such categories of personal data, they will be immediately deleted.
We reserve the right to adjust or modify this Privacy Policy at any time. Such changes will be published on this website with the updated effective date.
We recommend that you periodically revisit this Policy to remain aware of any changes made.
If you have any questions or issues related to this Privacy Policy, please contact us in writing at gera@transmarsil.com.
September 12, 2024. Loulé (Portugal).